Question 1

How can I order the product I like?

Accepted Answer

After adding your favorite product to your cart, you can go to your cart and complete your purchase securely by clicking "Complete Shopping".

Question 2

Can I physically purchase the product I like from your store?

Accepted Answer

Yes!
When selecting delivery for your chosen product in the checkout section, select the "store pickup" option and pick it up free of charge from our center in Maltepe, Istanbul.
But remember, this only applies to Istanbul.

Question 3

How can I return my order?

Accepted Answer

Remember that you have the legal right to return the item unconditionally within 15 days.
You can find detailed information about the process you need to follow in our Shipping and Returns section.

Question 4

How can I be sure of the product quality?

Accepted Answer

At DGR store, we set out with the goal of providing you with quality service and good products. Therefore, you can be confident in the quality of the products you receive.

Question 5

Where is your physical store located?

Accepted Answer

Our physical location is marked on Google Maps in the contact section.

Question 6

Do you offer cash on delivery?

Accepted Answer

Our cash-on-delivery option is not currently active, but we are working rapidly to provide you with better service as soon as possible.

Question 7

Which shipping companies do you work with?

Accepted Answer

We currently work actively with PTT Kargo, Sürat Kargo, and Yurtiçi Kargo.

Question 8

How much is the shipping fee?

Accepted Answer

Our standard shipping fee is 7.90 TL for orders under 49.90 TL. Shipping is free for orders over 49.90 TL.

Question 9

Is it possible for us to make changes?

Accepted Answer

Yes!
You have the right to exchange the item. You can find detailed information in the shipping and returns section.

Question 10

When will my order be shipped?

Accepted Answer

Orders placed before 4 PM on weekdays will be shipped the same day.

Question 11

Will our orders get damaged during shipping?

Accepted Answer

At DGR Store, we take great care with packaging. Every order is delivered to you in special boxes to minimize damage.

Frequently Asked Questions