Question 1

How can I order the product I like?

Accepted Answer

After adding your favorite product to your cart, you can go to your cart and complete your purchase securely by clicking "Complete Shopping".

Question 2

Can I physically purchase the product I like from your store?

Accepted Answer

Yes!When selecting delivery for your chosen product in the checkout section, select the "store pickup" option and pick it up free of charge from our center in Maltepe, Istanbul.But remember, this only applies to Istanbul.

Question 3

How can I return my order?

Accepted Answer

Remember that you have the legal right to return the item unconditionally within 15 days.You can find detailed information about the process you need to follow in our Shipping and Returns section.

Question 4

İade süresi ne kadar?

Accepted Answer

Siparişiniz elinize ulaştıktan sonra 14 gün içerisinde cayma hakkınızı kullanarak iade talebinde bulunabilirsiniz.

Question 5

İade kargo ücreti kime ait?

Accepted Answer

Anlaşmalı kargo firmamızla yapacağınız iadelerde kargo ücreti tarafımıza aittir.

Question 6

Where is your physical store located?

Accepted Answer

Our physical location is marked on Google Maps in the contact section.

Question 7

İade süreci nasıl işler?

Accepted Answer

Sitemize sipariş verirken kullandığınız mail adresiniz ile giriş yapınız. Hesabım kısmında sol menüde iade ve iptal kısmından formu doldurarak kolayca süreci başlatabilirsiniz.

Question 8

Do you offer cash on delivery?

Accepted Answer

Our cash-on-delivery option is not currently active, but we are working rapidly to provide you with better service as soon as possible.

Question 9

Which shipping companies do you work with?

Accepted Answer

We currently work actively with PTT Kargo, Sürat Kargo, and Yurtiçi Kargo.

Question 10

Is it possible for us to make changes?

Accepted Answer

Yes!You have the right to exchange the item. You can find detailed information in the shipping and returns section.

Question 11

When will my order be shipped?

Accepted Answer

Orders placed before 4 PM on weekdays will be shipped the same day.

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